Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to retrieve the sort order of custom fields on Issues -> Configure Screen

Hi everyone

I was wondering if anyone is aware how JIRA sorts the custom fields on the "Field Tab" under Screens -> Configure screen. We are evaluating the "Better pdf exporter" extension. It allows us to export issues to PDF. However, the sort order of the fields is alphabetical and doesn't match the layout we have on our screen configuration. 

They are calling this function in the velocity template, which then they loop through and display the  field name & value. What I would like is apply the default sort order on the issue. 

#set($customFields = $customFieldManager.getCustomFieldObjects($issue))

      <fo:table-cell padding="4px" number-columns-spanned="2">
            <fo:block font-weight="bold">$xmlutils.escape(${}):</fo:block>
       <fo:table-cell padding="4px" number-columns-spanned="8">




1 answer

Same need here, no answer by anyone?

Better pdf exporter" is the extension name.


@Levente Szabo _Midori_

@stefano cerio 

(I already answered this in the ticket your opened at our support system, but I copy my answer here for future reference.)

What you see (and you see it correctly) is caused by a limitation in the Jira Cloud REST API, unfortunately. :-(

Due to the limitation, the Better PDF Exporter app cannot access the "view order" of the fields in a given screen, therefore we have to default to an intuitive and consistent order. We decided to use alphabetical order until the missing part is added at the Jira side.

Please find the request we created for Atlassian here:

Vote for that, add your comment and watch that so you will get an automation notification as soon as there is any update on that.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you