How to print tickets showing only the fields I want?

Sara Valoti May 23, 2024

Hi everyone :)
In my business I am using tickets in Jira as customer orders.
At the end of the process I would like to print the tickets as a "recap", but just considering only some of the fields (ex. only the title, the description, customized fields and the reporter).

Can I select the field I would like to print? 


4 answers

3 accepted

2 votes
Answer accepted
Aron Gombas _Midori_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 24, 2024

Use the Better PDF Exporter app to export only your preferred fields to PDF, and print the PDF with another click.

jira-single-issue-export.png

Alternatively, although I think PDF as a format is better suited for printing, use the Better Excel Exporter app that can do this through Excel (you mentioned this).

(Discl. both are paid and supported apps developed by our team. Free for 10 users!)

Sara Valoti May 24, 2024

@Aron Gombas _Midori_ that's great!! 
thank you! 

Like Aron Gombas _Midori_ likes this
1 vote
Answer accepted
Danny Zuccaro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2024

Hi Sara,

You should be able to follow the steps outlined on this page by @Rilwan Ahmed

Hope this helps. 

0 votes
Answer accepted
Geethanjali Katagani
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 23, 2024

Hi @Sara Valoti ,

If you want to get the details in an Excel file, you can use CSV export in the issue search. To navigate to issue search and export all issues in your project as a CSV, follow these steps:

1. Navigate to Issue Search:
- Go to your Jira project.
- In the sidebar, click on "Issues" or "Filters" and then "Search for issues".

2. Search for All Issues in Your Project:
- Use the search bar to filter by your project. You can type in the JQL: `project = "YOUR_PROJECT_KEY"` to list all issues in your project.

3. Adjust Column Visibility:
- Click on the "Columns" button above the issue list to adjust which fields/columns are visible.
- Check or uncheck the columns you want to include in your export.

4. Export as CSV:
- Once your columns are set, click on the "Export" button (usually located in the top-right corner of the issue list).
- Select "Export Excel CSV (current fields)" or "Export CSV (current fields)" depending on your version of Jira.

By following these steps, you will get a CSV file containing all the issues in your project with the currently visible fields.

Thanks,
Geethanjali

0 votes
Sara Valoti May 23, 2024

@Geethanjali Katagani @Danny Zuccaro Thank you!
Is this possible only with Excel or I can print the single ticket (with desired fields) even in the word format? 

 

Geethanjali Katagani
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 23, 2024

@Sara Valoti ,

It is not possible because there are no settings to select the specific fields. When we click on export to Word, it directly exports all issue fields.

 

Sara Valoti May 23, 2024

@Geethanjali Katagani thank you very much! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events