How to not copy certain fields from previous ticket while cloning a ticket. how to set them empty

Hasanti C
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April 18, 2024

How to not copy certain fields from previous ticket while cloning a ticket. how to set them empty

 

we have some customer fields like Fix Date and Work category. 

i want to set them to empty while I clone the ticket. especially the Fix date. 

 

when i try to automation and chose edit the issue field when issue is created with if condition as linked issue present as clone 

as the field is date filled its giving the option to chose a date. but i want to set it empty. please suggest how?

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2 votes
Sebastian Krzewiński
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April 18, 2024

Hi @Hasanti C 

 

Just leave field empty in rule action and this will clear field value.

 

Regards,

Seba

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