How to lock down the configure button when trying to create a ticket?

I want to lock down the fields when on the create screen for a ticket but I'm not sure how to do so. As you can see in the screen shot the exact button that I'm referring to. People in my company have different fields and I want to make sure that they can;t change this information anymore after I set it up if possible. Create issue JIRA.png

1 answer

1 accepted

Accepted Answer
1 vote

At the moment, it's not possible to disable the Configure fieldsbutton, at least not at JIRA Cloud instances, as the existing workaround involves customizations that aren't available on the platform.

Any user is able to hide fields in JIRA screens; those selections are stored on the account level, and are applied next time they access the same screen. It's been requested that the button be made optional: JRA-27707; feel free to vote for the public ticket and share your remarks in comments. Until the feature is implemented, there's no way to hide the button in your instance.

I hope this answers your question! cheers!!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,766 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you