I was trying to follow the JIRA ondemand import data tutorial and I get this error when import data.
Edit - It looks like this link addresses the exact problem you are having:
If you are running an external Crowd server, we (Atlassian support) can import a csv export file from your Crowd server into OnDemand. Just enter a support request, attach the csv file, and let us know a bit of detail on the data (A bit more info at the link below):
If this isn't the problem, can you add a bit more detail about the type of file you are trying to import (especially the version of JIRA that you took the export from)?
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