How to import JIRA data with crowd


I was trying to follow the JIRA ondemand import data tutorial and I get this error when import data.


  • External directory 'Crowd Server' is not supported. Please change the 'active' attribute to '0' or open a support ticket for more help.

2 answers

1 accepted

Edit - It looks like this link addresses the exact problem you are having:


If you are running an external Crowd server, we (Atlassian support) can import a csv export file from your Crowd server into OnDemand. Just enter a support request, attach the csv file, and let us know a bit of detail on the data (A bit more info at the link below):

If this isn't the problem, can you add a bit more detail about the type of file you are trying to import (especially the version of JIRA that you took the export from)?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

770 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you