How to create issues from email

[Pradeep]

Hi All, 

I am trying to create issues from an email. 

1. Firstly , I noticed that there's Default Cloud Mail Server .
2. Then created mail handler and selected Create Issue option.
3. Selected project and saved. 

But when I try to send email from my account to jira@xxxxxx.atlassian.net  to create issue it is not responding. 

Am I missing something ? In email (Subject - Test , Email Body - Test ticket )

Please assist how to fix this. 

Regards,

Pradeep

I am Jira Admin.

[Dan Breyen]

Hi @Pradeep Gnanabaskar welcome to the community.  If you go to your Service Project and look at the ProjectSettings, there should be an 'Email Requests' section.  In that is the 'Default email account'  That should be the email to use for creating tickets.

[Uta Samaga]

Hi @Dan Breyen , is it possible to configure creating issues from email for ordinary projects aswell? Or is this just working for Service Management Projects?

[Dan Breyen]

I don't see that same option in my Jira Software project.

[Uta Samaga]

I managed to create a ticket by e-mail in the way @Pradeep Gnanabaskar described above. Unfortunately, it doesn't work reliably yet. But at least it basically works.