How to change details shown when an issue is opened


When an issue is opened to view it, there are a list of fields shown below "Details" in the Edit view but they are not shown when the field is not filled. Is it possible to make them always visible whether they are filled or not?


3 answers

1 accepted

1 votes

You will have to modify a bundled plugin to do this but that is not an option in onDemand.

1 votes
Joe Pitt Community Champion Dec 16, 2013

No, at least not out of the box or with any plugin I know of. I strongly advise against prepopulating the fields with anything such as TBD. We did this early one because the lack of a field being shown bothered one of the managers. What we ended up with was a bunch of issues with TBD being left in the field. People never put in the correct information. Since there is something there it fulfills the 'field required' requirement so people ignore it.

Understood. Hope the Ondemand version has the same functionalities than the other one.

Thanks for your help

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot