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How do i reset my password if I don't have 2fa number or recovery key?

Shah Khan
Shah Khan
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April 17, 2024

I need to reset and log in as the admin but I am not able to see the 2fa phone number so that I can identify who the code is going to, neither do i have the recovery key. I am the site admin but need to transfer the full admin rights to my account and need to log in as the admin first. I am stuck :(

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 21, 2024

Hello, Good day. Please find the steps at https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

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Andrew
Andrew
Contributor
May 15, 2024

This article does not solve the problem.  Please don't blindly quote it.

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2024

Hello, it looks like in this scenario, we don't know who is the admin user at the moment. Please raise a ticket at https://support.stg.internal.atlassian.com/contact/, we should be able to help you. Thanks

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