How do i reset my password if I don't have 2fa number or recovery key?

Shah Khan
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April 17, 2024

I need to reset and log in as the admin but I am not able to see the 2fa phone number so that I can identify who the code is going to, neither do i have the recovery key. I am the site admin but need to transfer the full admin rights to my account and need to log in as the admin first. I am stuck :(

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 21, 2024
Andrew May 15, 2024

This article does not solve the problem.  Please don't blindly quote it.

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2024

Hello, it looks like in this scenario, we don't know who is the admin user at the moment. Please raise a ticket at https://support.stg.internal.atlassian.com/contact/, we should be able to help you. Thanks

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DEPLOYMENT TYPE
CLOUD
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FREE
PERMISSIONS LEVEL
Site Admin
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AUG Leaders

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