How do I use Service Desk w/ an Agile project?

According to this you can only have customers if you have a "Service Desk" project.  https://confluence.atlassian.com/jiracoreserver070/jira-core-overview/jira-applications-overview

But I have a hybrid.  I don't want to have separate projects for each type when, for us, it is the same project.  This would create an admin nightmare.  I just need customers to be able to create tickets in my Agile (Software) project.

This doesn't seem possible in Jira 7.   I don't understand the restriction.  Maybe I am missing something here.

1 answer

Well, I managed to figure out part if it. I have 2 projects one software, one Service Desk. I had to set to them up wish shared configuration. I then created a combined board with both projects. This seems to work however it just seems like there would be tons of issues. For example, the workflows have to be identical. If not the SD tickets can't move from column to column on the board like the Software tickets. I am still trying to see how this would affect notifications as I need to have different notifications for the service desk project than the software one.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

106 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you