You can reindex a single JIRA project, as a JIRA administrator, by:
I've changed the setting for comment sorting but it still the same (I used this guide - https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/) - no change. I googled and guys mentioned that I need to re-index the project.
Here @Nic Brough _Adaptavist_ says that the system will do it on its own when this is needed. Well, I need this now. How can I make it happen then?
Here is what Jira support said about the ability to change sorting:
According to our documentation Changing the default order for comments from ascending to descending with the rolling out a new issue view, with a consistent appearance across Jira and one screen to view and edit. Currently, you can't change the default order of comments in the new issue view.
If you are using the "Old issue view" the steps you have described should work to change the order of the comments. However, our team is tracking via this ticket Ability to change comment order in the new portal design to implement this feature on the new issue view.
I have gone ahead and shared your feedback with our product team, I would request you to Vote and add yourself as a watcher to get updates on the ticket, as and when they are made available by our developers following our Feature Request policy.
I wish there was more I could do on my side to bring this feature to light for you. However, since no further direct action can be performed within the scope of this support case, I will go ahead and mark this case with a Suggested Resolution.
Please let me know if further assistance is needed and will be glad to help.
Cloud Support Engineer
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