How do I export all files, comments and activities

[Jim Polingo]

I am looking to back up everything documented in my instance prior to shutting it down as we dont' need it or use it any longer.  What is the fastest and easiset way of doing so?

[Jack Brickey]

Jira settings > system > backup manager

check the box for attachments, etc and click creat backup for cloud.

[Jack Brickey]

you need to be a system admin. if you do not see "Jira settings" in the sidebar after clicking the Jira icon in upper left then you do not have the necessary permissions.

[Jim Polingo]

that person is long gone.  how do we cahnge the admin settings if we don't have login info

[Jack Brickey]

yikes! you don't have any admin? I would reach out to Atlassian Support and have them assist. you can't create a backup w/o that role.

[Jim Polingo]

I have tried but as you know, there is no one to directly contact.  you have to wait for a response and no phone support.

[Jack Brickey]

understood. hopefully you will hear back soon!

[Mohamed Benziane]

Hello @Jim Polingo 

Welcome to the community.

You will find everything you need to know here :

https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html

Hope this helps

[Jim Polingo]

I do not see an import export button anywhere in the system.  I don't see a settings > system tab either.  Not sure what I am missing here.  I look at my account, my profile, my projects, nothing.

what am i missing?