How do I configure an error message when JIRA Suite Utilities Field Required Validator blocks a transition?

I've successfully added the validator and the transition is blocked when I check to see that four custom fields are not yet set (good).  But the transition is blocked without any message to the user, so it is rather non-intuitive.  Is there any way to say that these required fields were blank?  

I am on an OnDemand instance, not sure if I need a 2nd plugin or not.  Please advise.

5 answers

Hi Jonathan, Are you using a condition or a validator? Conditions do not display the workflow button until the custom fields have value. Validators display an error message saying the field is required.

Thanks for your help. I am definitely using a validator, hadn't considered using a condition. I may have seen elsewhere that custom fields may not show error text unless I put some sort of Javascript into the description field when I create the custom field. I'd be grateful for some help in figuring out what JS is needed. Alternatively, it would be super if the validator itself could allow me to suggest error text, but that doesn't seem possible.

I've seen the exact same behaviour, with a Field Required validator set for the Comment field. The transition won't be performed and the dialog stays open, but there's no error indicating that a comment is required. Quite puzzling for the users.

Hi @Jonathan Mendelson - did you find a way to fix this? I'm facing the same situation. I need the Original Estimate field to be greater than 0 before a transition can be made. I'd like an error message to show there's a problem if someone tries to drag and drops the ticket to the next stage.

Sorry, no, we decided to avoid this scenario and thus never found a solution.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,100 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you