How do I change this menu option without deleting the project?

I have a service desk project that I don't want to be seen on my HelpDesk screen for my customers. I only want them to be able to select two of the options and not three. Is there a way to remove the third option on this list without deleting the service desk project and making it a software project?


Help Center Service Desk.png



1 answer

1 accepted

2 votes
Accepted answer


Did you try setup the permission view? 


You can change the permission at project settings:

Step by step:

  1. Access the project
  2. Click on project settings
  3. Click on Permission
  4. Verify the permission scheme is NOT shared with others
  5. Remove the permission Service Desk Portal ... at browse project


I try it once time and work it. laugh 

And IF the permission scheme is shared with others projects, THEN you need create one permission scheme and add to the project before start the change.


That worked for me. Appreciate the help. 

You're welcome. laugh 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,225 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you