HI, my customers are bombed with email notifications!
How can i disable the notification, when Status was changes from or to "Waiting for Customer" or "Waiting for Support"
Its enough if the user get the comment itself, antoher mail is unnecassary
sure - you can adjust the customer notifications to your needs.
Following two documents should get you started:
Hi Daniel, thank you. But i dont get it. Where can i disable that the automation sends email.
there are mails with "Automation changed status to waiting for suppoer"
I dont find the place where i can disable it. In your link i see project settings > customer notifcation > customer visible status
But what is a customer visible status?
If you are sure Automation changes it directly you can find it in your project under Automation.
The question here is, is it a mail from Automation directly, a customer notification or an agent notification? The format of the mail should tell it, they look pretty different.
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