Hi Kyle,
This tree is not a page-tree but a request-tree (i.e. groups of requests). You have it by default if you create a "IT Service Desk" project instead of a "Basic Service Desk" project.
I'm also curious about how this is done. The image shown at https://www.atlassian.com/software/jira/service-desk appears to show what I'm after (see red box in screenshot).
image001.png
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