How can a customer browse articles from the Knowledge Base from the Help center of Jira Service Desk?



I would like my customers to be able to browse the articles from our Knowledge Base (in Confluence). The search box is great, but could it be possible to also browse articles just as we do when we are browsing documentation of Atlassian, looking for an answer of our questions?



2 answers

This widget could not be displayed.

I'm also curious about how this is done. The image shown at appears to show what I'm after (see red box in screenshot).



This widget could not be displayed.

Hi Kyle,

This tree is not a page-tree but a request-tree (i.e. groups of requests). You have it by default if you create a "IT Service Desk" project instead of a "Basic Service Desk" project.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

292 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you