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How can I create Custom Service Desk Request Types that are shareable between Projects?

ttaggart_databankimx_com
ttaggart_databankimx_com Nov 21, 2019

When creating a Service Desk Classic project in cloud with Share Settings with an existing project checked and used, the request types default back to Problem-Detailed, Problem-Quick, and Bug.

How can I use the customized request types from by shared service desk project?

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Hernan Halabi _Elite IT Consulting Group_
Hernan Halabi _Elite IT Consulting Group_ Nov 21, 2019

Sorry but your can't do that. Request types are based per project and can't be shared across multiple projects.

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