How can I create Custom Service Desk Request Types that are shareable between Projects?

ttaggart_databankimx_com November 21, 2019

When creating a Service Desk Classic project in cloud with Share Settings with an existing project checked and used, the request types default back to Problem-Detailed, Problem-Quick, and Bug.

How can I use the customized request types from by shared service desk project?

1 answer

0 votes
Hernan Halabi - Elite IT Consulting Group
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 21, 2019

Sorry but your can't do that. Request types are based per project and can't be shared across multiple projects.

Suggest an answer

Log in or Sign up to answer