Hide None value fields

[vasileios.ntelopoulos]

When a field is empty and has the default value "None", I want it to be hidden. But if it is populated I want it to be shown under "Description fields". Is that possible?

[Anthony Morais]

Hi @vasileios.ntelopoulos 

You can hide it if it's empty, but if they're filled in, they're visible in the Details group, as explained here.

To hide go to Project Settings > Request Types > Choose Request.
Then go to "Issue View" and scroll down to "Hidden when empty fields"
Choose the fields you want to hide and drag.

I hope it helps!

Regards,

Anthony

[Alan Bruce]

I am having this issue as well. There is no information entered into the field but it shows up on Issue View with the grayed out 'None'.

Were you able to get this resolved?

Thank you

[Alan Bruce]

I was able to figure it out. 

• Go to Request Types
• Go to Issue View tab
• Click the 3 dots to the right of the field you want hidden
• Select 'Hidden when empty fields' option
• Click 'Save Changes' at bottom of the screen
• Verify by going to an issue that had the fields showing prior to the change.

[Ahmud Auleear]

Hey @vasileios.ntelopoulos

I am a product manager on Jira Issue View. I'm looking at hidden when empty behaviour for the issue view and would love to chat about your use case. If you are able to book a time in my calender for a quick 30 min session that would be great. 

Thanks, 

Ahmud 

[Bill Sheboy]

Hi @vasileios.ntelopoulos 

That is not possible with out-of-the-box features of Jira, and there are several suggestions related to improving the display of empty fields.  Some of these have work-arounds to try updating the site banner, although that does not appear to always work for some browsers.

Kind regards,
Bill