Hide None value fields

vasileios.ntelopoulos July 5, 2023

When a field is empty and has the default value "None", I want it to be hidden. But if it is populated I want it to be shown under "Description fields". Is that possible?

MicrosoftTeams-image (11).png

4 answers

2 votes
Anthony Morais
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July 5, 2023

Hi @vasileios.ntelopoulos 

You can hide it if it's empty, but if they're filled in, they're visible in the Details group, as explained here.

To hide go to Project Settings > Request Types > Choose Request.
Then go to "Issue View" and scroll down to "Hidden when empty fields"
Choose the fields you want to hide and drag.


hidden.png

 

I hope it helps!

 

Regards,

Anthony

0 votes
Alan Bruce May 14, 2024

I am having this issue as well. There is no information entered into the field but it shows up on Issue View with the grayed out 'None'.

Were you able to get this resolved?

Thank you

Alan Bruce May 14, 2024

I was able to figure it out. 

  • Go to Request Types
  • Go to Issue View tab
  • Click the 3 dots to the right of the field you want hidden
  • Select 'Hidden when empty fields' option
  • Click 'Save Changes' at bottom of the screen
  • Verify by going to an issue that had the fields showing prior to the change.

Hidden field.JPG

0 votes
Ahmud Auleear
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 12, 2024

Hey @vasileios.ntelopoulos

I am a product manager on Jira Issue View. I'm looking at hidden when empty behaviour for the issue view and would love to chat about your use case. If you are able to book a time in my calender for a quick 30 min session that would be great. 

Thanks, 

Ahmud 

0 votes
Bill Sheboy
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July 5, 2023

Hi @vasileios.ntelopoulos 

That is not possible with out-of-the-box features of Jira, and there are several suggestions related to improving the display of empty fields.  Some of these have work-arounds to try updating the site banner, although that does not appear to always work for some browsers.

Kind regards,
Bill

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