Handling multiple product lines

Saajan Kumar Sahu December 5, 2024

Hello All,

 

Is there any way to handle multiple product lines for a single bug from creation to closure?

Usecase:- Instead of creating multiple tickets we can have one single ticket for multiple product lines

3 answers

1 accepted

2 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2024

Hi Saajan,

Does these "product lines" already exist? Like are they projects? If not, then you can create Components for each product line and add them to the ticket. 

 

Saajan Kumar Sahu December 6, 2024

no it doesnot exists

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 6, 2024

Then I would just use the Components field. 

0 votes
sai chinamuthevi
Contributor
December 5, 2024

You can Use components or labels also for Handling multiple product lines under one Bug

Saajan Kumar Sahu December 6, 2024

If i use labels its difficult to track when the bug is closed for only one product line in multiple

0 votes
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 5, 2024

Hi @Saajan Kumar Sahu ,

Would it work for your use case  to use different components for the product lines?

Saajan Kumar Sahu December 6, 2024

As a first option it would work

Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 6, 2024

I'd use components.:-)

Saajan Kumar Sahu December 9, 2024

any lead on how to add components ?

snapshot of video would help.

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