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Getting an UTF-8 Encoding error when integrating SNow and Jira (Cloud versions)

Anyone else get this error? How did you resolve?

1 answer

0 votes
Brant Schroeder Community Leader Sep 10, 2022

@Apryl Harris Do you have any custom fields that you are populating?  If so are they included on the create screen in Jira?

no. no custom fields. 

Brant Schroeder Community Leader Sep 12, 2022

Are all the fields you are trying to populate on the create screen?

Yes, all fields are on the create screen. We were able to create a Jira issue from SNow.

However, when we try to update the SNow ticket from the Jira issue is when we get the UTF-8 error. We are working with a SNow and Atlassian Rep to try to resolve. The below was provided by SNow rep but it seems to be for Jira Server, not Cloud (we have Cloud).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120132 

 

I was just reaching and thought maybe someone in the Community may have had a similar experience and could share how it was resolved.

Thanks.

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