@Apryl Harris Do you have any custom fields that you are populating? If so are they included on the create screen in Jira?
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Are all the fields you are trying to populate on the create screen?
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Yes, all fields are on the create screen. We were able to create a Jira issue from SNow.
However, when we try to update the SNow ticket from the Jira issue is when we get the UTF-8 error. We are working with a SNow and Atlassian Rep to try to resolve. The below was provided by SNow rep but it seems to be for Jira Server, not Cloud (we have Cloud).
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120132
I was just reaching and thought maybe someone in the Community may have had a similar experience and could share how it was resolved.
Thanks.
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Hi @Apryl Harris , Checking if you were able get a resolution for this issue and if you can share here? As we are facing the same issue! Thanks.
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