Generic event to email for a specific transition

Does anyone know how to create a custom or generic event that I can fire as a post function for a specific transition that will email a defined user or group?

I could not locate in the jira documentation how to actually setup such an event.

2 answers

1 accepted

I did review that documentation, but I cannot determine how to troubleshoot what I've done because it doesn't appear to work after following the steps.

I created a custom event called Bug Notification. I tried it as a generic event as welll as used one of the other templates just to see if I could get it to work.

I added to the notification scheme for the project that specific event and who to notify should it occur.

I added that post function to the transition that I wanted the email notification to be sent and published the workflow.

I then tested it and could never receive an email through the transition (I set it up for me to be notified).

So, I'm not sure what I'm doing wrong. Any ideas?

Have you subscribed to recieve emails for your own changes? You can set this in your profile. Other than that, looks like you have done everything that needs to be done!

The template, whether Generic event or something else, doesn't matter much. It is only a template used for rendering the mail.

Good thought and would certainly be a reason for not getting them. However, the user I set to email to use is a test user that is set up to email my personal account and is not the same user I'm logged in with while executing and not the same email.

I know that the notification scheme is working since other emails are being sent. Very odd...

I figured out the issue. The user that I was using was not able to be assigned to an issue and, I guess, could then not actually be sent an email. Once I put them into our employee users groups, then they received it.

I don't quite understand how the user got into a state that they could not be assigned (not sure what config that is) and that affects email..but, that did it.

Thanks for reviewing and providing the feedback!

btw - we are an ondemand client and are limited to what only Atlassian provides support for

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,104 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you