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Failed to retrieve data of Jira Service Managment

Hello everyone! I can't create new issues from email, though it worked fine two month ago. When i go to page with projects i see warning "Failed to retrieve project data". 

no changes were occurs in my project.


image.png

Thanks!

1 answer

0 votes
Derek Fields Community Leader Jun 13, 2022

This suggest that either the project was archived or that permissions where changed so that you can no longer see the project. If you are an Admin, you can investigate further by going to the Projects section of the Administration screens and looking to see if the project exists there or in the Trash section. Projects that have been moved to Trash are deleted after a period of time.

If you see the project in the list of active projects, then you should be able to check the permission scheme to see if you have access to the project.

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