Errors when closing a sprint - causing problems

[Becky Grinnell]

I have a custom created workflow that we use on a 10+ projects.  When we are closing sprints, I select to move open items to either the backlog or the next sprint.  Regardless of my selection I receive numerous errors 

• This issue cannot be edited because of its workflow status.

tickets don't move to the selected sprint, they always go to the backlog

I have to close the error box, and refresh my screen, as the errors just continue to display. The sprint does close. 

[Claudiu Lionte]

Hi Becky,

Most likely, one or more statuses in your workflow has a property set:

jira.issue.editable=false

That prevents you from editing the issue. Moving an issue to a different sprint is in fact editing that issue and changing the value of the field Sprint.

Remove this property and then everything should work.  Have a look here for more information about workflow properties:

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-transitionproperties

[Becky Grinnell]

Sadly, I didn't have that set in this workflow. Thank you for the confluence link, I'll continue to search for answers. I'm sure it's a setting somewhere. 

[Russell M]

Hi Becky,

I'm having the same problem with JIRA. Have you been able to find a solution?

[Kishore Kumar Mantini]

Hi Becky,

Hi Russell,

I'm facing the same problem. Have you been able to find a solution?

[Adrian Gardiner]

Same issue, same unhelpful message - Which issue? Which Status?
EITHER would be helpful trying to unpick this issue.

I cannot find that setting anywhere on any status so it's needle in a haystack time trying random things till it works.

Frustrating beyond belief and a very expensive waste of time

[Adrian Gardiner]

Ok, so digging deeper it appears someone added an Epic into a sprint and then Closed it as all the underlying ticket were complete.

It isn't standard practice for us to set the Sprint for an Epic as it is the stories within that go into the sprints.

The reason this causes the probelm is by default, Epics use the default Jira "System" workflow and the "Closed" status on this workflow has the property mentioned above.

Being a default Jira "System" workflow means it is not editable.
So to solve this I had to re-open the Epic, remove the sprint value from the epic and then close the Epic again.

I was then able to close the sprint. Hope this might help someone in future.