Error when moving rank

[Megan Olney]

I get the following error when trying to adjust the rank in my backlog. Any idea to fix or for my company JIRA Admin?

[Bill Sheboy]

Hi @Megan Olney 

Reading through some other posts on this symptom, it appears a few things could cause this.  Please consider trying/investigating the following:

• Try clearing your browser cache, closing, and then re-opening the browser. Then try to move issues again.
• Check if the board/project is using ranking, as that is required to order issues in the backlog.
• Examine the issue's status and the board settings for the project.  Check if status values are mapped correctly to the board.
• Check if your site admin has added a custom field named Rank, as this will collide with the internally named field Rank, preventing moving and ordering issues

If it was none of those, and you are on a paid instance of Jira Cloud, please ask your site admin to submit a defect to support here: https://support.atlassian.com/contact/#/

Best regards,

Bill