Error retrieving groups

sguerrero90
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April 3, 2024

Hello,

I encountered an issue while attempting to manage groups in our JIRA instance. Specifically, when navigating to "User management -> Groups," the page fails to load, displaying the following message:

"We couldn't retrieve the groups for this site. Try again soon."

There is also a popup which says:

"Uh oh! Something went wrong.There was a problem fetching the groups. Please try again in a few minutes."

Checking the "Network" tab on Chrome developer tools, the response of the "groups" endpoints is the following:

{
"key": "remoteServiceError",
"context": {
"message": "Unable to process request: Internal Server Error",
"reason": "{\"timestamp\":\"2024-04-03T08:46:40.837+00:00\",\"path\":\"/v2/role-assignments/principals\",\"status\":500,\"error\":\"Internal Server Error\",\"requestId\":\"e5b148e1-3558361\"}"
}
}

This problem doesn't allow me to invite new users to my JIRA team.

Could you please investigate this issue and advise on a resolution or provide a workaround? Any insights into the cause of this problem would be greatly appreciated.

Thank you for your assistance.

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