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Dashboard getting an error

neeta jain
neeta jain February 4, 2021

Hi Team,

When I check the dashboard, getting an attached error.

And when I click on "issue navigator", getting another error attached.

Please check, I am JIRA adminstrator, still not able to see Filter.

 

Regards,

Neeta JainCAPA Dashboard.PNGFilter error.PNG

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Vero Rivas
Vero Rivas
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February 4, 2021

Hi @neeta jain  

   Did you create the filter? If not, it is possible that the person who created the filter has deleted it or stopped sharing and is now private.


    In that case, you should know who was the owner of the filter to restore the option to share it or redo the filter and change the origin of the gadget.

Cheers

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Dirk Ronsmans
Dirk Ronsmans
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February 5, 2021

People always seems to forget that being an admin does not entitle you to view/interact with everything.

Like @Vero Rivas  says, the filter is most likely removed or set to private. You just don't have access to it right now. 

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Vero Rivas
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February 5, 2021

Well, unfortunately if the filter is not your property, the user who created it must fix it.

Make sure that you have not deactivated any user of the platform recently, that may be the owner

If you cannot find the owner of the filter, you will have no choice but to make it new, share it and change it in the gadget.

Cheers

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