Hi Community,
I am new to Jira. My company recently migrated to Jira cloud and some of our automations don't seem to work.
The task that I want to achieve is "to close a parent task automatically when all the subtasks are closed". I have created the rule following the steps provided to "automatically move parent to done when sub tasks are done".
Automation steps are attached in the image.
I get this error message "Error transitioning issues
Hello @Monica Vijaywargi ,
Welcome to the community!
You can achieve this by editing the automation and setting the resolution field. I've set some example so you can check the final result:
Please give it a try and let me know how it goes.
Cheers,
Carlos
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Hi @Erna Putri Utami ,
I'm basically just setting which Resolution option I would like to set to the field.
Please let me know if it helps.
Kind regards,
Carlos
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Welcome to Atlassian Community!
It sounds like you have a screen on the transition to Done that includes the resolution field. If you add a step before the transition that edit the Resolution field the error message should go away.
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Hello , We have JSD data center, as i see there is no option in automation rules to mention parent issue. Is it only in Cloud? If there is this opportunity in Data Center , please give me some tips.
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Hi Rusaka,
since 06/21/2022 JIRA Automation is a part of Data Center version 8. There you can use the Parent option.
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