Cannot type more than a few characters at a time in comments

Denzel Mok
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May 13, 2024

Hi,

I am trying to add internal notes/comments to my Jira ticket but every time I type a few characters, the text pointer would escape out of the comment box and I would have to click into it to resume typing.

I have tried restarting my laptop as well as clearing cache to no effect.

This was previously working, but after pressing the wrong combination of buttons which I suspect activated some keybind in Jira, it is no longer working.

Would anyone be able to provide some assistance or insight? Thanks.

6 answers

1 accepted

7 votes
Answer accepted
Bo Zhao
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May 13, 2024

There is a major service incident on Jira Software and Jira Work Management, check out this Jira Status page - https://jira-software.status.atlassian.com/

2 votes
Luke Keogh
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May 13, 2024

I suspect this is a bug. From what I can see a lot of users are currently experiencing this issue and so am I.

1 vote
Ed Harling
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May 14, 2024

This issue is back again! 

Aleks Pustovoi
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May 14, 2024

I have the same problem!

1 vote
James
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May 13, 2024

I have the same problem. After every keystroke, I lose focus on the input then I start triggering keyboard shortcuts. 

I'm on Chrome Version 124.0.6367.208 (Official Build) (arm64).

kvrampage May 13, 2024

JIRA acknowledge the issue - they're working on a fix

 

Text fields not allowing users to type in textSubscribe
Investigating - We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.
May 14, 2024 - 01:01 UTC

https://jira-software.status.atlassian.com/

0 votes
Felicity Scott May 13, 2024

This issue says it's resolved and being monitored but I am still experiencing the same problem outlined in the outage notice --> https://jira-software.status.atlassian.com/ 

As soon as I type in the comments box, the command moves to a new field like "assignee" and starts changing words elsewhere. 

The rest of my team are not experiencing this issue. 

I am located in Australia. 

0 votes
yoshiki_kanda
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May 13, 2024

Our team is facing the exact same problem. The problem is exacerbated by the fact that when shortcut keys are enabled, they are called as you type on the keyboard, and the same thing happens in Chrome/Edge/Firefox.

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