Cannot type more than a few characters at a time in comments

[Denzel Mok]

Hi,

I am trying to add internal notes/comments to my Jira ticket but every time I type a few characters, the text pointer would escape out of the comment box and I would have to click into it to resume typing.

I have tried restarting my laptop as well as clearing cache to no effect.

This was previously working, but after pressing the wrong combination of buttons which I suspect activated some keybind in Jira, it is no longer working.

Would anyone be able to provide some assistance or insight? Thanks.

[Bo Zhao · Accepted solution]

There is a major service incident on Jira Software and Jira Work Management, check out this Jira Status page - https://jira-software.status.atlassian.com/

[Luke Keogh]

I suspect this is a bug. From what I can see a lot of users are currently experiencing this issue and so am I.

[Ed Harling]

This issue is back again! 

[Aleks Pustovoi]

I have the same problem!

[James]

I have the same problem. After every keystroke, I lose focus on the input then I start triggering keyboard shortcuts. 

I'm on Chrome Version 124.0.6367.208 (Official Build) (arm64).

[kvrampage]

JIRA acknowledge the issue - they're working on a fix

Text fields not allowing users to type in textSubscribe
Investigating - We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.
May 14, 2024 - 01:01 UTC

https://jira-software.status.atlassian.com/

[Madhu Sagar]

https://jira-software.status.atlassian.com/

[Thanuj Kumar Krishna]

As on today, i am also facing the same issue. The pointer blinks 5-6 times and then disappears and appears after 4-5 seconds. cannot see what is being typed. This is causing  major issues when working on creating any tasks/defects on JIRA.

Browser - Firefox V129.0.1 (64-bit)

[Felicity Scott]

This issue says it's resolved and being monitored but I am still experiencing the same problem outlined in the outage notice --> https://jira-software.status.atlassian.com/ 

As soon as I type in the comments box, the command moves to a new field like "assignee" and starts changing words elsewhere. 

The rest of my team are not experiencing this issue. 

I am located in Australia. 

[yoshiki_kanda]

Our team is facing the exact same problem. The problem is exacerbated by the fact that when shortcut keys are enabled, they are called as you type on the keyboard, and the same thing happens in Chrome/Edge/Firefox.