Cannot see the Bridge component in MSProject 2013

I was able to install, run and connect to JIRA on my old laptop running Windows 7.

After moving to a new laptop running Windows 10 I am able to install the Ceptah Bridge but I cannot see it as an additional component in MSProject.

Is there any solution?

 

Regards

1 answer

In 99.9% of cases this is caused by the wrong bitness of the Ceptah Bridge package. 

Please make sure that the bitness of your MS Project matches the bitness of the installer (32 vs 64) regardless of the Windows bitness. You need to use the 64 bit installer only if your MS Project is 64 bit. If you used the wrong package, please uninstall it and install the package with the correct bitness.

 The full list of conditions that may cause the problem can be found here:

http://support.ceptah.com/knowledgebase/article/View/13/0/jira-menu-item-does-not-appear-in-the-ms-project-menu

 

If the issue persists, please contact us through the support website support.ceptah.com.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,183 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot