Cannot delete user Gantt Cloud

Hi,

after uninstalling the Gantt Cloud add-on from our OnDemand instance, the user Gantt Cloud still exist and uses a JIRA license.

I cannot delete the user as all buttons are greyed out. How can I get rid of him?

Thanks,
Christian

1 answer

1 accepted

Accepted Answer
0 votes

Hi Christian,

There was an issue in Atlassian Connect a while ago resulting in add-on user consuming the license slots that apparently still exists under some circumstances. As I can't do much about that on my end I advise you to contact Atlassian support directly in order to resolve this issue.

Hi Adrian, thanks for your answer, I've contacted Atlassian support. Best, Christian

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,587 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you