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Cannot delete multi issues because of error Edited

Cannot delete issues and I got following unclear error message. Any idea?

 

```
Error while performing bulk operation on issues. Please refer to Jira logs for more details.
```

Screen Shot 2019-04-01 at 16.27.32.png

 

Thanks in advance.

3 answers

1 accepted

0 votes
Answer accepted

Solved via like private custom support(?)

What did they do? I experience the same issue.

Is there anything I can do or do I have to get in touch with them myself?

Ai Hirama Atlassian Team Nov 24, 2019

Hi @Vedrana Tomic , this customer was affected by a bug that is resolved now. Please feel free to reach out to support from https://support.atlassian.com/contact/

I am still facing the same issue, how do I resolve it?

Like Francisco likes this

Hi @Sam Yamashita ,

What error message do you have in your log files? 

I do not know where Jira log is. Any docs?

Like Sam Yamashita likes this

I use cloud. It is avilable for cloud?

Ai Hirama Atlassian Team Apr 01, 2019

Hi @Francesc_Arbó  I believe Sam is using Jira Cloud looking at the tags. Logs aren't accessible from the user for Jira Cloud.

Like Sam Yamashita likes this

@Ai Hirama I appreciate your follow-up

0 votes
Ai Hirama Atlassian Team Apr 01, 2019

We are sorry to hear you having trouble with bulk operation.

It seems like you may have an environment-specific issue. Could you please raise a support ticket from https://support.atlassian.com/contact/

Thank for you replay. The ticket number is JST-464223

Ai Hirama Atlassian Team Apr 01, 2019

Thank you! Our global support team will get in touch with you.

Like Sam Yamashita likes this

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