Cannot delete multi issues because of error

Sam Yamashita April 1, 2019

Cannot delete issues and I got following unclear error message. Any idea?

 

```
Error while performing bulk operation on issues. Please refer to Jira logs for more details.
```

Screen Shot 2019-04-01 at 16.27.32.png

 

Thanks in advance.

3 answers

1 accepted

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Answer accepted
Sam Yamashita April 3, 2019

Solved via like private custom support(?)

Vedrana Tomic November 22, 2019

What did they do? I experience the same issue.

Is there anything I can do or do I have to get in touch with them myself?

Ai Hirama
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2019

Hi @Vedrana Tomic , this customer was affected by a bug that is resolved now. Please feel free to reach out to support from https://support.atlassian.com/contact/

kabir.chugh September 27, 2020

I am still facing the same issue, how do I resolve it?

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0 votes
Ai Hirama
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2019

We are sorry to hear you having trouble with bulk operation.

It seems like you may have an environment-specific issue. Could you please raise a support ticket from https://support.atlassian.com/contact/

Sam Yamashita April 1, 2019

Thank for you replay. The ticket number is JST-464223

Ai Hirama
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2019

Thank you! Our global support team will get in touch with you.

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Sam Yamashita April 1, 2019

I got it. Thanks

0 votes
Francesc_Arbó
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April 1, 2019

Hi @Sam Yamashita ,

What error message do you have in your log files? 

Sam Yamashita April 1, 2019

I do not know where Jira log is. Any docs?

Francesc_Arbó
Rising Star
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April 1, 2019

Hi, here you have a URL with the most important directories and files: https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

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Sam Yamashita April 1, 2019

I use cloud. It is avilable for cloud?

Ai Hirama
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2019

Hi @Francesc_Arbó  I believe Sam is using Jira Cloud looking at the tags. Logs aren't accessible from the user for Jira Cloud.

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Sam Yamashita April 1, 2019

@Ai Hirama I appreciate your follow-up

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