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Cannot delete multi issues because of error Edited

Sam Yamasita Apr 01, 2019

Cannot delete issues and I got following unclear error message. Any idea?

 

```
Error while performing bulk operation on issues. Please refer to Jira logs for more details.
```

Screen Shot 2019-04-01 at 16.27.32.png

 

Thanks in advance.

3 answers

1 accepted

0 votes
Answer accepted
Sam Yamasita Apr 03, 2019

Solved via like private custom support(?)

0 votes
Francesc Arbó Apr 01, 2019

Hi @Sam Yamasita ,

What error message do you have in your log files? 

Sam Yamasita Apr 01, 2019 • edited

I do not know where Jira log is. Any docs?

Francesc Arbó Apr 01, 2019

Hi, here you have a URL with the most important directories and files: https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

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Sam Yamasita Apr 01, 2019

I use cloud. It is avilable for cloud?

Ai Hirama Atlassian Team Apr 01, 2019

Hi @Francesc Arbó  I believe Sam is using Jira Cloud looking at the tags. Logs aren't accessible from the user for Jira Cloud.

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Sam Yamasita Apr 01, 2019 • edited

@Ai Hirama I appreciate your follow-up

0 votes
Ai Hirama Atlassian Team Apr 01, 2019

We are sorry to hear you having trouble with bulk operation.

It seems like you may have an environment-specific issue. Could you please raise a support ticket from https://support.atlassian.com/contact/

Sam Yamasita Apr 01, 2019

Thank for you replay. The ticket number is JST-464223

Ai Hirama Atlassian Team Apr 01, 2019

Thank you! Our global support team will get in touch with you.

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Sam Yamasita Apr 01, 2019 • edited

I got it. Thanks

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