Cannot access my AtlassianID after connecting with Google Apps

I just registered my onDemand account and attached it to Google Apps with the marketplace application. The users of in my Google Apps domain can access Jira, but now the account that has my admin credentials can't access Jira. The Google App users can click the Google login button, but the account that I registered with isn't a Google App user (its an alias). While I can manually login to that account when Jira pulls up I get a popup that says "Select Project Type" and a red error box says "An error occured while trying to contact Jira" There is no way to dismiss it, but if I hit esape I can navigate to other pages, but this popup keeps popping up. I can't access the admin user to grant access to another user either. How can I get this fixed?

1 answer

1 accepted

Hi Charlie,

This sounds quite unusual. I think you'll need to have Atlassian Support investigate this further, so please create a support case, quoting this Answers post.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot