Can't attach image when creating new issue

When I am creating a new issue in a lightbox after pressing "C" I can't seem to attach any image by pasting it into the description field.

Surely, within the description field I see that the image thumbnail shortcode is placed: 



However, the image is not attached to the ticket, resulting in after creating the ticket, the image doesn't render:


Unable to render embedded object: File (image-2017-10-16-10-59-49-136.png) not found.


My workaround is to firstly create the ticket. After the ticket is created I can freely attach images the way I am used to. This issue seems to have been introduced with last weeks UI update for Jira.

Anyone else experiencing this?

5 answers

I'm experiencing the same issue, didn't notice untill this post. Unfortunately I have to check all created issues from the last two weeks :(

Experiencing the same issue.  Noticed it the latter part of last week after changing to the new, however when I reverted to the older view, the issue was there as well.  Does not seem to be browser related, nor was I able to find a setting that would allow/disallow pasting of sceenshots on the Create Image form. 

the same for me :(

0 vote

Hi All,

I think that the problem you are reporting is a known bug currently in Jira Cloud.  Please see JRACLOUD-67734 for details.

I would recommend watching that bug for updates as to when this might be fixed for a long term solution.

In the meantime that bug page does list two different possible workarounds to this issue.

  1. Save the attachments and upload it via the Attachments field. Then, it is possible to attach it to the description field
  2. Create the issue first, then only paste the attachment.

I hope this helps,


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

685 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you