Basically if a ticket was created for example, after 6 pm EST it would notify a certain person or group within Jira. Stating that a ticket has been created.
Sadly, there's not a way to set notification schemes to be time-aware, and I don't believe there's a post-function that you could use in a workflow transition.
But! You may be able to use filter subscriptions to accomplish this. Basically, you'd write a JQL query, save it as a filter, and subscribe users/groups to it based on an interval. You could have the subscription fire every 15 minutes after 6pm EST, for example, with a filter that gathers any issues that have been created after that time.
Here's some reading material to get you started:
This may not be the only way, but it'd be the one I'd personally explore first.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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