Thanks for the quick response Andreas.
I have configured a new rule and tested sending a simple email (Action) on an Issue Update (When) on Component change (If).
I do see that the rule was triggered in the 'Project Automation Audit Log' but the email was not sent out. We have SMTP configured; is there any other configuration required?
Does the Audit log contain an entry specifying that the e-mail was sent successfully? Can you check if the mail went to your email client's spam folder perhaps? We've seen this reported once or twice before - still trying to see if there's anything we can do from our side to avoid spam filters, but it's a bit of a dark art trying to figure out why some spam filters pick up our e-mails as spam.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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