For context: I just changed an issue Resolution Date via CSV import (as an admin, in Cloud, as per a guide on here) and now I cannot see this field on the issue detail page. I can find it in a Issue Navigator page, but on the issue itself - nothing. A slight ruffle - the import couldn't parse my date/time, but I'm pretty confident I can correct that – I just am not sure if loading an unparseable date could cause this effect, so mentioning it here just in case it is relevant.
I've seen in other forum questions that this might just be due to the "new" view, but my boss is saying we had this field visible on the issue details up until today (when I made this change). I can't say for sure either way as I have no screenshot, didn't make a detailed-enough mental note, and it's not a thing I look at very frequently.
I'm suspect we're both mis-remembering the "Updated Field", as for us, that date is functionally the same as a resolution date. It seems like the most logical answer is we've been looking at "Updated Date" but thinking about it as "Resolved Date".
Apologies and thanks in advance, I feel like this is probably a stupid question, but we don't have a technical person on the team (we inherited JIRA from our dev team who has since moved onto a new system – so we have no experts available to assist). Really appreciate if someone can save my bacon.
I stole this screenshot from another question, the bottom section is where my boss thinks we had a third "Resolved: [DATE]" field.
Yup! The easy way to find this (in old view) is to use the admin dropdown to ask "where is my field", and then it will show you the screen you need to edit to make that field available.
The other way is to add it to the issue detail view screen, controlled through the Project settings.
(You'll want to probably change the "View Issue" screen, and the "Edit Issue" Screens so you can always see it after creation)
@Chris Buzon Thank you for this speedy reply!! Ok, successfully got it to show again by switching to the old view on the issue. I see the same thing as the above screen shot, so that's good.
I'm having trouble configuring the screens - I think I am in the right area (path: Projects > Settings > Screens > View / Edit (we use the same screen for both) > Configure Screen
but my list does not have an option for Resolved. (screenshot attached below)
I added a random field to see if it would show up in Issue Layout, and that worked fine, I was able to see if in Layout and then on the issue itself. Just no option for "Resolved", and I am not sure how to access admin in the old view.
If I understood everything correctly you want to show "resolved" timestamp in New Issue View, is this correct?
If so, I can confirm this is not possible today but there is a Suggestion open with Atlassian which is status "in progress" - so it looks promising that the feature will be ready soon.
Please watch: https://jira.atlassian.com/browse/JRACLOUD-70476 for further progress and please do let me know if I got things wrong.
@Christiana Coberg there is a workaround for your missing field! I do something similar to this for other work, so I know this can do what you need.
Create a new custom field (called Resolved Date or something - I use "In Done Timestamp" for something similar). Then in your workflows, you can add a post function on the transition into a resolved/closed state that will timestamp when that transition occurs. You can then expose that custom field on any project you want. It's worth noting that the field doesn't have to be visible to actually do this, your post function will just add the value to that field as long as it's not disabled in the field configuration for the project.
We leverage the JMWE app (extensively), so I use the post-function "set field value (JMWE App)" to grab the timestamp on the transition. (see screenshot).
This can also be done with the default post-functions, by editing a custom field on transition. The syntax is a bit different, but absolutely doable.
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