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Call alert notification to agents mobile when a critical ticket is created

Hi Experts,

I am looking for a feature in Jira Service Desk(Cloud), where the support team/agents get a notification via a call on their mobile device when a critical priority ticket is created?

Thanks & Regards,

Venu

1 answer

1 accepted

0 votes
Answer accepted
Mirek Community Leader Feb 03, 2021

Hi @Venu K ,

Did you tired OpsGenie?

https://docs.opsgenie.com/docs/voice-sms-notifications

It is included in all plans so you should be able to start using it

OpsGenie is included from the Premium version onwards, got this info from Jira support team. Thanks for the information, this helped.

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