Call alert notification to agents mobile when a critical ticket is created

[Venu K]

Hi Experts,

I am looking for a feature in Jira Service Desk(Cloud), where the support team/agents get a notification via a call on their mobile device when a critical priority ticket is created?

Thanks & Regards,

Venu

[Mirek · Accepted solution]

Hi @Venu K ,

Did you tired OpsGenie?

https://docs.opsgenie.com/docs/voice-sms-notifications

It is included in all plans so you should be able to start using it

[Venu K]

OpsGenie is included from the Premium version onwards, got this info from Jira support team. Thanks for the information, this helped.

[Selva]

Do we should have both Jira service management and opsgenie aswell subscription?. Can you please clarify

[Selva]

My requirement is when a ticket is created in Jira service management, there should be an Email notification and call notification to the mobile number. is that possible? can you please guide me