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Call alert notification to agents mobile when a critical ticket is created

Venu K
Venu K
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February 3, 2021

Hi Experts,

I am looking for a feature in Jira Service Desk(Cloud), where the support team/agents get a notification via a call on their mobile device when a critical priority ticket is created?

Thanks & Regards,

Venu

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Mirek
Mirek
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February 3, 2021

Hi @Venu K ,

Did you tired OpsGenie?

https://docs.opsgenie.com/docs/voice-sms-notifications

It is included in all plans so you should be able to start using it

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Venu K
Venu K
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February 5, 2021

OpsGenie is included from the Premium version onwards, got this info from Jira support team. Thanks for the information, this helped.

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Selva
Selva
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November 8, 2022

Do we should have both Jira service management and opsgenie aswell subscription?. Can you please clarify

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Selva
Selva
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November 8, 2022

My requirement is when a ticket is created in Jira service management, there should be an Email notification and call notification to the mobile number. is that possible? can you please guide me

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Srinivas Murudeshwar
Srinivas Murudeshwar
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June 4, 2024

Can anybody please answer @Selva question . I also have similar requirement . @Selva have you found anything about this . Please help.

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