Board column is not visible to user.

Rajiv Ranjan April 4, 2024

Within scrum board a particular column "In Testing" is not visible for the users, only board admin can see it. 
Please help me to resolve this puzzle.

Board column settings:

image.png

2 answers

0 votes
Zack Hill - AppsDelivered
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

Hey Rajiv, have you checked the board filter query to see if it includes any conditions that might be hiding the in testing column for specific users?

Rajiv Ranjan April 5, 2024

Hi Zack,
The board filter is quite simple. Jira cloud status In testing associated with Stort issue type which included in the filter.

project = XXXX AND issuetype not in (Test, "Test Execution", "Test Plan", "Test Set") ORDER BY Rank ASC

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

Hi Rajiv,

Can you share a screenshot of the user's view of the board? 

Does the user have access to this one issue in the In Testing status outside of the board? 

Rajiv Ranjan April 5, 2024

Hi John,
Attached is the user's view of the board.

image (6).png

Yes, user has access to the issue which is In Testing status. Also, the board is shared with all the login in users.

Rajiv Ranjan April 5, 2024

As an admin this is my view
image.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2024

It looks like the user's view is grouping by Assignee. Maybe that issue is not assigned? Take a look at that. Also, have the user change the grouping on the board to see if it changes. Maybe group by Status. 

Rajiv Ranjan April 5, 2024

Board Swimlanes is set to the assignee and the story is assigned to one of user listed on the screenshot but unfortunately, the assignee is also not able to see In Testing column. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2024

Do you see the actual card on the board? 

Rajiv Ranjan April 11, 2024

Yes, cards are visible on the board.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 11, 2024

No, do YOU see THAT card on the board? And the user just can't see it? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events