Backing up from Cloud - Stop users from using JIRA? Edited


I am doing a backup of a Cloud instance from the Backup Manager. I found this page in the Server documentation, which is basically about the fact that if users are in JIRA making changes while you are doing the backup, it can cause issues.

Now obviously on Cloud I don't have the same options to prevent users from making changes as I do on Server, none of the steps in that page will work on Cloud, but is it still something that I need to worry about? It isn't mentioned in the Cloud documentation (that I can find), so is there something about the database and backup manager that Cloud uses that makes it a non issue, or is it still a concern? Do I need to schedule an outage window and perform the backup after hours while I am sure no one is using it, for example?

1 answer

Hi Taylor,

In regards to stopping your users from using JIRA there isn't a way to prevent the use of the Cloud platform.  It is still recommened to schedule a maintenence window so the best option at this time is going to be to create an Announcement banner and tell your teams JIRA will be down for maintence..

Hopefully that answers your question.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot