Automation is not working

[Morris Gindi]

We had many automations working recently and now they seem to have stopped working. Even when i try to go to the automation page to see whats happening the page is just blank.

Any ideas?

[Sanjen Bariki]

Hi @Morris Gindi ,

Welcome to atlassian community!

Could you please share the automation audit log screenshot and what is the error is showing ..?

Regards,

Sanjen

[Morris Gindi]

Hi @Sanjen Bariki , Sure, the page is totally blank on the audit log screen.

[Sanjen Bariki]

Hi @Morris Gindi ,

Could you please try to check in the incognito tab ..?

project setting >> automation >> Audit log ( 2nd column )

Just share the output, What is the issues is showing.?

Regards,

SB

[Morris Gindi]

@Sanjen Bariki 

Still nothing. I have the same blank page in incognito.
I can try in a different browser, but the whole team is has the automations not working across different browsers and OS.

[Sanjen Bariki]

Hi @Morris Gindi ,

Other team members are also getting the same blank page..?

If yes, Could you please try to disconnect the VPN if you have connected and try to login with other network..?

Is the same issue occuring in the Jira admin screen..?

Regards,

Sanjen  Bariki

[Morris Gindi]

@Sanjen Bariki 

I'm not running through a VPN, all the other pages seem fine.

I checked by another user on a different browser and OS and they also could not access the page.

I opened the audit log with dev tools open and i'm getting a lot of console errors. A few 404s and a few 409 errors.

WAIT!!!!

The incognito page finally loaded. it seems like we reached our automation usage! (thats good to know)

Jira needs to fix this because i had no idea why these automations all stopped running. Very frustrating.

thank you for your help.

[Morris Gindi]

@Sanjen Bariki 

Do you know when jira started limiting the automations? I never had this issue before.

[Laura Campbell _Seibert Media_]

@Morris Gindi 

Jira has always limited multi-project, or global, automations based on your plan type. But they recently changed the pricing plan. This article explains the changes: https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099

[Sanjen Bariki]

Hi @Morris Gindi ,

Yes, you have reached the automation usage limit.

In cloud you automation limit depends on your plan.

So please find the below same link for the solution and check your usage .

• LInk 

If required, Kindly reach out to atlassian support to increase or connect with your Jira admin team.

Regards,

Sanjen

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