Automation e-mails

Rohith k April 23, 2024

Hi Team,

Can the Automated Jira emails tell me if it is an Epic Ticket, Bug Ticket or Story Ticket?

Thanks,
Rohith.

1 answer

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Sebastian Krzewiński
Community Leader
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April 23, 2024

Hi @Rohith k 

 

What exactly is your need?

 

Regards,

Seba

Rohith k April 23, 2024

Hi @Sebastian Krzewiński 

Currently, when I receive emails regarding movement on a Jira ticket, I don’t know what type of ticket it is, example Epic Ticket, Bug Ticket, Story Ticket… or what Board it is in, example PM New Board or CrewPay- Development Board.

 

Is there anything that can be changed that would give me more information when I receive those emails?

 

Either option mentioned above would be helpful.

 

I receive a ton of Jira ticket emails and it would be a huge time saver if I know what type of ticket, or what board the ticket is in; this way I can easily know if I should action the ticket or delete it.

 

Geethanjali Katagani
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April 23, 2024

Hi @Rohith k ,

Please find the screenshot of the automation. It helps you to understand the better.

AC 4-23.JPG

You have to add the smart value for issue type is: {{issue.issueType.name}}

For more Jira smart values, you can refer to the documentation provided below:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

If you have any further questions or need assistance, feel free to let me know.

Thanks,
Geethanjali

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Rohith k April 23, 2024

Hi @Geethanjali Katagani

Apart from custom automation emails, can we have it for generic email notifications.
Basically, we need this to be applied for all the notifications.

Thanks!!

Geethanjali Katagani
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 23, 2024

Hi @Rohith k ,

I wanted to inform you that notifications can be sent based on specific issue events. To configure this, please follow these steps:

1. Click on Project settings.
2. Navigate to Notifications.
3. Configure where you want to send notifications for different events.

Please note that while notifications can be configured, the email format cannot be changed in Jira Software projects.

If you have any further questions or need assistance, feel free to reach out.

Thank you,
Geethanjali

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