Automation Rules for copy comment to linked issue

Tri-Sang Vo November 13, 2024

Hi guys,

I have a Ticket on JSM which gets copied to another Jira Project.

I want to copy ALL comments from the Ticket on the other Jira Project to the Ticket in JSM.

How should the flow looks like?

Thanks in advance!!!!

1 answer

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Marc - Devoteam
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November 13, 2024

Hi @Tri-Sang Vo 

The following rule will copy every comment made on an issue to the linked issues of this issue.

Screenshot 2023-10-23 at 12.58.26 PM.png

Tri-Sang Vo November 13, 2024

Hi @Marc - Devoteam and thanks for your reply.

 

I just did the Branch rule, but it doesnt work somehow.

 

Audit log says:

Branch rule / related issues
No related issues could be found.
Thats how many rule looks like:
Untitled.jpg
My 2 issues are definitely linked:
Untitled1.jpg
Thank you so much for your help!!!
Marc - Devoteam
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November 13, 2024

HI @Tri-Sang Vo 

What is the scope of your rule, this has to be set global or to multiple projects?

Tri-Sang Vo November 13, 2024

Hi @Marc - Devoteam ,

the scope of my rule is on multiple projects.

The JSM board and the Jira Project.

The Automation Rule itself is on the Jira Project.

Thanks in advance!!

Marc - Devoteam
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 13, 2024

Hi @Tri-Sang Vo 

Then change the scope of the automation rule, this can be done in global automation.

This does require you to have jira admin permissions, if you don't ask your Jira admin to make the change.

 

Like Tri-Sang Vo likes this
Tri-Sang Vo November 13, 2024

Mother of god it works thank you so much!! :)

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