Automation Rules: Additional lines are being displayed in the automated email for Description

Michelle Kence
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January 9, 2023

Hi,

I am using an Automation rule that generates an email notification. The body of the email includes the Description field. We have a Context associated with the Description field that has some text available so the team can complete information. 

Context example in Description:

Background:

Impact: 


When the email is being generated, there are multiple line breaks that appear.

I have tried formatting the email content in the Rule with the following:

<p>{{issue.fields.description.html}}</p>

It still adds extra line spacing in the email body.

Does anyone have some suggestions on how to fix this?

Thanks in advance,

1 answer

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Sirio Sperandio
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April 24, 2024

Same issue here.

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