Automation - Email flow, removing reply emails for Issues created

[Andrew Menegatti]

I have set up a Microsoft Flow to trigger and issue to be created from emails in JIRA and Outlook - what happens is when the reply message comes in it triggers another issue how can I create an automation rule in JIRA to remove the reply message? 

[Tom Lister]

Hi

Are you handling the issue creation in Microsoft?

Have you tried the Jira email handler setup?

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Jira will use email header information to locate the original ticket to update.

Tom