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Automation - Email flow, removing reply emails for Issues created Edited

I have set up a Microsoft Flow to trigger and issue to be created from emails in JIRA and Outlook - what happens is when the reply message comes in it triggers another issue how can I create an automation rule in JIRA to remove the reply message? 

 

JIRA.PNG

1 answer

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tom lister Community Leader Mar 04, 2021

Hi

Are you handling the issue creation in Microsoft?

Have you tried the Jira email handler setup?

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Jira will use email header information to locate the original ticket to update.

Tom

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