Automatically send email back to the reporter when issue created.

When an email is sent it is received by JIRA and a new issue is created. That is working well. Can we automatically have JIRA send email back to the user that created the issue?

2 answers

1 accepted

As Jobin mentioned, the Notify on your own changes setting is usually what causes issues with this (as of JIRA 5.0, this defaults to FALSE). That said, this will also only work for existing users in the system; new/unknown users will not receive a notification.

The Notification Scheme is associated with the project. If you have more than just the Default, you can go to the Project Aministration page to see which needs to be edited.

In terms of the notify setting, that is under each user's profile, so when logged in, the user must go to their profile to change this (icon at the upper right of the instance).

0 votes

Add Reporter in the notification scheme for "Issue Created" event.

If you already have it, you might have disabled "Notify for own changes" option in your profile. You can enable it back and you will get mails for issues created by you.

New to JIRA. Where do I go first? Thanks

Login to JIRA, go to your profile, see "Notify own changes" setting.

For notification schemes, see

Working now. Thanks for the help!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot