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Automatic notification

How do I get my workflow to automatically notify a person if their name is selected at a later stage of the process?

1 answer

0 votes
Fazila Ashraf Community Leader Jul 06, 2021

Hi @Andrew Daniels 

Welcome to community!

Could you explain where in the ticket,  the person's name is selected in the process?

Are they assigned to the issue in later status? If they are assignee , you can leverage the notification scheme - assignee role to be notified.

You can find more details about the notification scheme in https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ 

Their name is selected from a drop down list updated by the assigned lead.  I would like an email to go to that person but not for them to be a new assignee

Fazila Ashraf Community Leader Jul 06, 2021

If that is the case, their name will be selected from a user picker custom field.  Is that right?

Refer to https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ again , and configure to notify that 'User custom field value' value for that. 

If you are the jira admin, you should be able to configure the notification scheme

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