Automatic log off after 5 min inactivity

People using our On Demand Jira is automatically logging off automatically after 5 min.

Is this a bug or is there a configuration that can be changed to prevent this?

This was fine until last week.


1 answer

1 accepted

1 vote
Accepted answer

Hi Aasimon,

There's a similar bug that our team is currently working on, which is reported here:


It basically happens when your IP changes during your session, so Crowd will require a login each time IP changes, if that's the case and your IP changes between requests, then you are hitting the above Bug. It's now on a high priority to be fixed so you can watch the bug report for updates on the fix.

Hope that helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,286 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you