Automatic log off after 5 min inactivity

People using our On Demand Jira is automatically logging off automatically after 5 min.

Is this a bug or is there a configuration that can be changed to prevent this?

This was fine until last week.

Thanks

1 answer

1 accepted

Hi Aasimon,

There's a similar bug that our team is currently working on, which is reported here:

- https://jira.atlassian.com/browse/CWD-1017

It basically happens when your IP changes during your session, so Crowd will require a login each time IP changes, if that's the case and your IP changes between requests, then you are hitting the above Bug. It's now on a high priority to be fixed so you can watch the bug report for updates on the fix.

Hope that helps.

Razaq

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot