Automatic Ticket and Comments Creation from Email Distribution List

[Federico D'Ostuni]

Hi,

I'd like to know if is possible configure Jira to automatically create a ticket or comments on and existing one based on incoming messages received by a Distribution List, unfortunately I cannot create a mailbox.

in System > Mail > Incoming Mail I can only find Add incoming mail server but how do I set this up for DLs?

Thanks!

[Nic Brough -Adaptavist-]

Distribution lists are not email inboxes, so they can't be used like this.

Best you can do is have a dummy user/email who is a member of the list, so that they get emailed when the list is poked.