It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automated Release Notes Plugin Error Adding to Confluence

We are using the Automated Release Notes plugin in our Cloud instance and are having an error pushing to confluence. We are getting this error:

Failed to Send
Add to Internal Confluence :  JIRA admin has not saved credentials required to connect to Confluence. action will fail until credentials are configured


Can anyone help on this issue?

1 answer

1 accepted

0 votes
Answer accepted

@JD Lobue in order to use the Confluence integration with ARN, your Jira admin needs to provide credentials/token on the ARN setting page. Please follow this documentation -

If you need any further help, please reach out to us here -



Thank you. As an admin, can I use my credentials and have others post? I'm having issues knowing where to place the URL. Can I use the space or does it have to be very specific? What if I want to post to multiple locations? Do I have to use multiple tokens - one for each space?

@JD Lobue we'll recommend playing around with the app a little bit & all your questions would be answered immediately. If you need any help, feel free to book a discussion with our team. 

  • Credentials are at the instance level, once added anyone who has access to ARN on that instance will be using the same.
  • Space on which the release notes page is created, is defined within a Confluence action. As long as the user whose crendentials/token is used has write access to required spaces, ARN can write to any number of spaces.
  • If you are trying to post to two different confluence instances - we don't support that.

Got it working. Thank you for your help. Much appreciated. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

365 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you