Automate field value when attached form is marked for External

Sushil Ranjan
Contributor
September 4, 2024

I am looking for the Automation Rule when an agent select options for a attached form 'Make form External' then all the users listed in the form should be added to the Request Participant field.
Thanks in Advance!

1 answer

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Pablo Vergara
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September 5, 2024

Hi @Sushil Ranjan 

When creating the issue, suppose you're using a checkbox for the "Make form External" option and a multi-user picker as part of the form.

If so, you can use an automation rule in the captures below to set the Requested participant's field values for the users selected on the multi-user picker.

I hope this provides some guidance on achieving the desired outcome.

Best regards,

- Pablo / SSE - ServiceRocket

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Sushil Ranjan
Contributor
September 10, 2024

Hi @Pablo Vergara Thank you for your time & response. Looks like you are having custom fields CUSTOM_Checkboxes. My requirement is when Form is marked as 'Make Form External' by an Agent. Then All user Picker field value should be added as Request Participant.
So the trigger should be 'Make form External'. But I don't see except 'Form Submitted' as trigger. Please suggest if there is any way to trigger this options.
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Pablo Vergara
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September 10, 2024

Hey @Sushil Ranjan - unfortunately, no such event trigger has been implemented on A4J yet. You can find other customers requesting Atlassian to implement a similar feature under https://jira.atlassian.com/browse/JSDCLOUD-14096

I would suggest creating a new suggestion for Atlassian to consider in future A4J releases.

Best regards,

- Pablo

Sushil Ranjan
Contributor
September 11, 2024

Thank You for the link.

Like Pablo Vergara likes this

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