Attached images are not loading

[Nathaniel Fink]

I don't know if this is a new problem or an old problem.  I see people have had similar issues in 2020 and 2018, but the error messages are different.

First, when I view a ticket, all the attached images (screenshots, etc) spin load for a long time. Then they finally end up  with 'Preview unavailable' on them.

They seem to load correctly if I login to Jira in an Incognito browser.  But clearing all cookies and caches from Chrome and logging into Jira in a regular browser doesn't fix the issue.

[Anandhi Arumugam _Cprime_ · Accepted solution]

Hi @Nathaniel Fink Welcome to the community! Have you recently migrated to cloud?

[Nathaniel Fink]

No I haven't.  This is happening to my colleagues as well.

I have found a fix for this. I basically download all the image attachments and re-attach them back to the ticket.

This is obviously not a long-term solution and was wondering if you're aware of any issues at your end?

[Zach Batson]

I'm having the same issue.  Our attachments have intermittently stopped working, often at inopportune times.  Unfortunately, I'm not able to download the attachments. 

[Kerrie]

Bug created here https://jira.atlassian.com/browse/JRACLOUD-94147
If you are affected please add yourself as a watcher and affected by  

[Kerrie]

I logged a support ticket and Atlassian have found the issue 

They are calling it an 'internal incident' so haven't created a bug that the community can access, but they are apparently fixing it. I will update here when it's resolved 

[Larissa Redivo dos Santos]

Thank you @Kerrie! 

[Kerrie]

Affecting our team too - in fact I have found at least 12 similar community forum posts about this in the last few months - its about time it got logged as a bug that we can all vote on 

[Larissa Redivo dos Santos]

I am having the same problem on my team!